Frequently Asked Questions
Welcome to Armadillo Jobsite Supplies™, (hereinafter referred to as “Website”, "Armadillo™, "Armadillo” or "Armadillo.com") Frequently Asked Questions (“FAQ”) page, where we provide additional information specific to our goods and services.
How Long Will My Order Take to Ship?
All in stock orders will ship approximately 2-7 business days from the time the order is placed. Custom orders can take 15 - 30 business days to ship. During the peak season, these times can increase without notice. Normal transit times are 2-5 business days. Larger orders are shipped by various trucking companies we use and can have slightly longer transit times than UPS. We make every effort to ensure the fastest possible delivery. For non-stock items, two-day and express shipping apply once the item is completed (not after the order submission date). Next day shipment items must be in-stock and order must be processed before 12:00pm ET (Does not include Saturday or Sunday orders).
Does Armadillo™ accept Purchase Orders?
Yes. Please email your Purchase Order to using the Armadillo™ contact page. We may ask for you to set up an account with us. This may sometimes take a few days to carry out all the necessary credit checks.
Does Armadillo™ offer Container Load Discounts?
Yes. Armadillo™ can ship container loads of tarps at discount prices. If you are interested in purchasing a container of products, please contact us for special pricing.
What Shipping Methods Do You Use?
All items weighing less than 150 LBS will be shipped by either UPS or another parcel service. Multiple item orders or heavy item orders exceeding 150 LBS will be shipped through LTL Freight. Shipping charges are calculated by the total weight and size of the shipment and where it’s being shipped.
What If My Merchandise Was Damaged or Lost During Shipping?
You may choose to refuse the delivery if there is an unacceptable defect or damage to your product item(s). Please immediately contact using the Armadillo™ contact page to notify us of the refusal. If a damaged item arrives outside of our business hours, please contact us on the next business day. If you discover damages after the delivery is complete, please contact using the Armadillo™ contact page immediately so that we may resolve the situation as soon as possible. We will ask you to email a picture of the defective item and describe the nature of the defect or damage. We will not replace any damaged or lost merchandise if the packages are signed for as complete and damage-free. Please contact our sales office immediately at using the Armadillo™ contact page if damaged or lost merchandise is discovered. See our shipping policy page for more details.
How can I cancel my order?
It will be necessary to contact us to cancel standard sized stock orders within 1 to 12 hours of purchase. However, we cannot promise that we will be able to stop your order from being dispatched, as it could have already begun fabrication or have been shipped with UPS. See our return policy page for more details. Custom made products cannot be canceled following purchase.
How long does it take fabricate my custom tarp covers?
Custom tarps and covers take typically 12 to 20 business days to fabricate, for a more complex order, times may be increased. Shipping may add 2-6 business days. You can order custom tarps and covers for industrial, commercial, or domestic applications from Armadillo™ today. Armadillo™ offers a wide range of materials to choose from, like vinyl, clear vinyl, canvas, poly, and mesh. When you order, we customize each product to the shape and size you need. Choose your fabric, color, and shape, then give us a call. We’re happy to help if you’re not sure which cover you need. For more information on ordering a custom tarp visit our custom tarps page.
Does Armadillo™ work with the Government or EPC Contractors?
Yes, we work with government agencies, government sub-contractors, municipalities and EPC Contractors. We provide many of the tarps used in temporary roofing for hurricane victims. If you are a government official or sub-contractor looking for products, please contact us at using the Armadillo™ contact page.
Do you offer discounts for large orders?
Yes, Armadillo™ will provide discounts for large size orders totaling more than $3,000. The percentage of the discount is determined by the quantity ordered and the total cost of the merchandise. Please contact us at using the Armadillo™ contact page if your order meets the large order discount threshold.
Do I Have to Pay Sales Tax?
All shipments to Michigan residents will be charge sales tax of 6%. If you live outside of Michigan, we will only charge sales tax when required by law.
I put a tear in my tarp cover, what can I do?
Even though our covers are made from high-strength reinforced fabric, you may find a time where a small tear or hole happens. To conceal the tear/hole and to protect the cover from further damage, use our repair tape – each role is 3” wide and clear to make the repair unnoticeable as possible.
Why is my tarp smaller than the size specified?
The specified size is the cut size of the fabric. Cut size is the size of the tarp when the fabric is cut and before the final cover or tarp is made. After the hems of fabric are folded and stitched and seams are made, the finished cover size of the tarp is slightly smaller than the actual cut size. Cut size is the tarp industry standard measurement. Cut size measures approximately 6"-8" smaller than the actual finished size. Some tarps may actually finish slightly larger than cut size. Cut size does not pertain to custom size or finished size tarps and covers, but only to the standard tarp sizes.
What does cut size mean?
The size of a standard tarp is typically referred to as cut size. Cut size is the tarp industry standard measurement. Cut size is the size of the tarp when the tarp fabric is cut and before the final tarp is made. After the hems of fabric are folded and stitched and seams are made, the finished cover size of the tarp is slightly smaller than the actual cut size. Cut size measures approximately 6"-8" smaller than the actual finished tarp size. Some tarps may actually finish slightly larger than cut size. Cut size does not pertain to custom size or finished size tarps and covers, but only to the standard tarp sizes.
What is a Poly Tarp made of?
A polypropylene tarp ("Poly Tarp") is not a traditional fabric, but rather, a laminate of woven and sheet material. The center is loosely woven from strips of polypropylene plastic, with sheets of the same material bonded to the surface. This creates a fabric-like material that resists stretching well in all directions and is waterproof. When treated against ultraviolet light, these tarpaulins can last for years exposed to the elements, but non-UV treated material will quickly become brittle and lose strength and water resistance if exposed to sunlight. Most import Poly tarps are non-UV treated.
Are all tarps and covers flame retardant?
No. Please check the specifications on each tarp to see if your selected tarps are flame retardant. Fire retardant tarps are an effective way to ensure the safety of your property, employees, and the general public in a variety of settings. If you work in industrial, commercial, or agricultural environments where there is a risk of fire, flame retardant tarps are a convenient, affordable solution for staying safe. For more information on flame retardant tarps, visit Armadillo™ today.
Are all tarps the same?
No. Tarps have huge performance differences. Generally, you get what you paid for when you shop for tarps and coverings. The Made in the USA tarps are a much better tarp than import tarps and will last longer. Even though the weights and thicknesses may be the same, Made in the USA fabrics and tarps last longer.
Can I use a treated canvas tarp indoors?
Treated canvas tarps are not recommended for indoors use because the tarp's wax and dye treatment may rub off and stain indoor surfaces, such as carpet, wood floor, etc. Also, the treated canvas tarp has an odor. For indoor tarps, consider Vinyl Tarps, Poly Tarps, Untreated Canvas, Nylon Tarps, Mesh Tarps or need Flame Retardant Tarps.
Does Armadillo™ Offer Free Shipping?
Armadillo™ offers free shipping on select products from time to time. These are frequently designated with the free shipping icon. These products will be shipped to Ground Service within the contiguous United States. Alaska, Hawaii, Puerto Rico, and the US Virgin Islands are not eligible for free shipping offers. Free shipping is not available to PO Boxes, military APO's, restricted access, or restricted delivery addresses. The free shipping offer is to a customer’s exterior door, or as determined by the carrier’s restrictions. Not included in the free shipping are additional fees, such as limited access, restricted access, liftgate service, holding, sorting, redelivery, and residential freight deliveries. These fees will be billed before or after delivery, based on the shipping carrier’s determination. Returns of free shipping products will be charged an original shipment charge, (typically averaging 10-15% of the price of the item), along with the return shipping charge and 25% restocking fee. All shipping fees to return the item, and the original shipping fees, are non-refundable. For more shipping information visit our shipping policy page.
What Is the Armadillo™ Return Policy?
Any single unused stock product (not applicable to custom orders) that has been purchased in error by the customer can be sent back for a full credit less shipping and a 25% restocking fee. Special and custom orders, custom covers, custom tarps, custom curtains, made-to-order items, large size tarps, multiple item orders, multiple quantity items, clearance items, cut yardage, and roll yardage fabrics are not returnable or refundable under any circumstances. Orders with quantities of (3) or more of the same product item are not eligible for returns. In all instances, you must contact us using the Armadillo™ contact page and receive our approval before returning a product item(s). See our return policy page for more details.
Are Armadillo™ Products Made in the USA?
Many of our products are proudly Made in the USA out of the highest quality materials. We also provide quality imported items as well.
Couldn’t Find an Answer to Your Question?
Armadillo™ has a full line of tarps, covers, curtains, and accessories for all of your industrial, warehousing, construction, agricultural, trucking, and residential needs. Contact us today at (888) 800-1383 or email using the Armadillo™ contact page and we will get back to you as soon as possible. At Armadillo Jobsite Supplies™, we have an experienced and friendly staff waiting to hear from you!
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